Website Terms and Conditions
Becoming On Point
Operated by On Point Specialist Services
ABN: 35 436 632 464
Email: gabrielle@onpointpsychotherapy.com
Location: Brisbane, Queensland, Australia
Last updated: 28 May 2026
1. Agreement to These Terms
By accessing or using this website, booking a session, purchasing a service, downloading a resource, or otherwise engaging with Becoming On Point, you agree to these Terms and Conditions.
If you do not agree with these Terms, please do not use this website or engage our services.
These Terms should be read together with any applicable intake forms, informed consent documents, privacy information, booking policies, and service agreements provided to you.
2. About Becoming On Point
Becoming On Point provides counselling, psychotherapy, performance coaching, mindset support, nervous system regulation strategies, psychoeducation, and related online resources.
The business is operated by Gabrielle-Beth Volovsky under On Point Specialist Services, ABN 35 436 632 464.
Services may be delivered online, by telehealth, or through other agreed formats. Availability of services may vary depending on your location, presenting needs, professional scope, and suitability for the service.
3. Nature of Services
Becoming On Point offers support that may include counselling, psychotherapy, coaching, somatic awareness, emotional regulation strategies, psychoeducation, reflective exercises, and performance-informed strategies.
Counselling and psychotherapy services are intended to support mental health, emotional wellbeing, self-understanding, behaviour change, nervous system awareness, and personal development.
Coaching and performance-focused services are intended to support personal growth, mindset, resilience, goal-setting, performance habits, and self-regulation. Coaching is not a substitute for counselling, psychotherapy, psychiatric care, medical care, crisis support, or diagnosis.
The specific nature of the service you receive will depend on the service you book, your needs, your location, and what is agreed during intake.
4. Not an Emergency or Crisis Service
Becoming On Point is not an emergency, crisis response, suicide intervention, or acute mental health service.
If you are in immediate danger, at risk of harming yourself or someone else, or experiencing a mental health emergency, please contact emergency services in your location immediately.
In Australia, you can contact:
Emergency Services: 000
Lifeline: 13 11 14
Suicide Call Back Service: 1300 659 467
Beyond Blue: 1300 22 4636
If you are outside Australia, please contact the relevant emergency, crisis, or mental health support service in your current location.
5. Suitability of Services
Not all services are suitable for all clients or circumstances.
Becoming On Point may decline, pause, modify, or refer out services where it is clinically, ethically, practically, or professionally appropriate to do so. This may include situations involving acute risk, complex needs requiring a higher level of care, medical or psychiatric needs outside scope, technology limitations, location-based restrictions, conflicts of interest, or concerns about service fit.
Where appropriate, alternative supports or referral options may be discussed.
6. Client Responsibilities
By engaging with Becoming On Point, you agree to:
provide accurate and relevant information during intake and throughout the service;
advise of any significant changes to your wellbeing, risk, medication, health, or circumstances that may affect the service;
participate voluntarily and honestly;
attend sessions in a private, safe, and appropriate environment;
not record sessions without prior written consent;
use online resources responsibly and in context;
seek medical, psychiatric, legal, financial, or emergency support where required;
respect professional boundaries, communication limits, and booking processes.
7. Online and Telehealth Services
Online sessions require a stable internet connection, a private location, and suitable technology.
While reasonable steps are taken to use secure and appropriate platforms, no online communication system can be guaranteed to be completely risk-free. By using telehealth or online communication, you acknowledge the ordinary privacy, security, and technical risks associated with digital services.
If technical issues interrupt a session, reasonable steps will be taken to reconnect or make alternative arrangements where appropriate.
8. Bookings and Payments
All bookings are subject to availability and confirmation.
Fees will be communicated before or at the time of booking. Payment may be required at the time of booking, before the session, or according to another agreed arrangement.
Where a deposit, pre-payment, payment link, invoice, or other payment process is used, this will be communicated to you clearly.
Failure to make payment may result in cancellation, postponement, or suspension of services until payment is received.
9. Cancellations, Rescheduling, and Missed Sessions
A minimum of 24 hours’ notice is required to cancel or reschedule a session unless otherwise agreed.
Late cancellations, missed sessions, or non-attendance may be charged in full.
This policy exists because session times are reserved specifically for you and may not be able to be offered to another client at short notice.
Exceptions may be considered in genuine emergencies or exceptional circumstances, at the discretion of Becoming On Point.
10. Refunds
Refunds are considered in accordance with Australian Consumer Law and the nature of the service provided.
Fees are generally not refundable for sessions that have already been delivered, missed without sufficient notice, or cancelled late, except where required by law or otherwise agreed.
Nothing in these Terms is intended to limit any rights you may have under Australian Consumer Law or any other applicable law.
11. Informed Consent
Before commencing counselling, psychotherapy, coaching, or other direct services, you may be asked to complete intake documents and provide informed consent.
Informed consent may include information about the nature of the service, confidentiality, privacy, limits to confidentiality, fees, cancellations, record keeping, telehealth, risks and benefits, professional boundaries, and your rights as a client.
Your ongoing participation in services indicates your continued consent, although you may withdraw from services at any time.
12. Confidentiality
Becoming On Point treats client information as confidential, subject to legal, ethical, and professional limits.
Confidentiality may need to be limited or broken in certain circumstances, including where:
there is a serious risk of harm to you or another person;
there are concerns about child safety, abuse, neglect, violence, or exploitation;
disclosure is required or authorised by law;
records are subpoenaed or otherwise legally compelled;
consultation, supervision, or professional advice is required, with identifying information limited where reasonably possible;
you provide consent for information to be shared.
Further information about privacy and confidentiality may be provided through intake and privacy documentation.
13. Privacy and Personal Information
Becoming On Point collects and handles personal information for purposes including service delivery, intake, assessment of suitability, bookings, payments, communication, record keeping, legal compliance, professional obligations, and service improvement.
Personal information may include your name, contact details, booking information, payment information, intake responses, health or wellbeing information, session notes, correspondence, and other information you choose to provide.
Your information will not be sold. Personal information will only be used or disclosed where necessary for service provision, where you have provided consent, where required or authorised by law, or where otherwise permitted under applicable privacy obligations.
Reasonable steps are taken to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.
For more detailed information, please refer to the Becoming On Point Privacy Policy.
14. Records and Notes
Becoming On Point may keep records, session notes, intake documents, correspondence, and other information relevant to the service provided.
Records are maintained for professional, legal, ethical, administrative, and continuity-of-care purposes.
Requests to access or correct personal information may be made in writing by contacting:
gabrielle@onpointpsychotherapy.com
Access may be subject to identity verification, legal limitations, professional obligations, or other lawful reasons for refusal or modification.
15. Use of De-Identified Information
Becoming On Point may use de-identified or aggregated information for internal reflection, service improvement, professional development, research-informed practice, business planning, educational content, or program development.
Where information is used in a de-identified way, reasonable steps will be taken to ensure you are not identifiable.
No personally identifying client information will be published, shared publicly, or used in promotional content without your separate written consent.
16. Media, Testimonials, and Promotional Use
Participation in counselling, psychotherapy, coaching, or any Becoming On Point service does not automatically give permission for your image, voice, name, story, testimonial, or personal information to be used for marketing or promotional purposes.
Any use of identifiable images, videos, audio, testimonials, case examples, or personal stories requires separate, specific, written consent.
You may decline promotional consent without affecting your access to services.
If you have previously provided promotional consent, you may withdraw that consent in writing. Withdrawal will apply to future use where reasonably practicable, noting that some material already published or distributed may not be fully removable from third-party platforms.
17. Physical Activity, Movement, and Somatic Practices
Some services, resources, or exercises may include movement, breathwork, body awareness, grounding, somatic reflection, or physical practices.
You are responsible for participating within your own capacity and physical limits. You should stop any activity that causes pain, distress, dizziness, injury, or significant discomfort.
You should seek medical advice before engaging in physical, breathwork, or movement-based practices if you have any relevant medical condition, injury, pregnancy, cardiovascular concern, respiratory condition, history of fainting, trauma response, or other health concern.
Movement-based, somatic, or breath-based practices are optional and can be modified or omitted.
18. Educational Content and Website Information
Information on this website, blog posts, downloadable resources, social media, emails, videos, and other content is provided for general educational and informational purposes only.
This content is not a substitute for personalised counselling, psychotherapy, medical advice, psychiatric care, diagnosis, legal advice, financial advice, or emergency support.
You should not rely on website or educational content as a replacement for advice from an appropriately qualified professional who understands your individual circumstances.
19. Intellectual Property
All content on this website and associated materials, including text, images, videos, audio, graphics, downloadable resources, frameworks, worksheets, program materials, logos, branding, and other intellectual property, belongs to Becoming On Point or is used with permission.
You may view and download materials for personal, non-commercial use only, unless otherwise stated.
You must not copy, reproduce, modify, distribute, publish, sell, adapt, or use any content for commercial purposes without prior written permission.
20. Third-Party Links and Platforms
This website may contain links to third-party websites, booking systems, payment platforms, video platforms, social media platforms, or external resources.
Becoming On Point is not responsible for the content, privacy practices, security, availability, or accuracy of third-party websites or platforms.
Use of third-party platforms may be subject to their own terms, conditions, and privacy policies.
21. Communication
You may contact Becoming On Point by email at:
gabrielle@onpointpsychotherapy.com
Email and other digital communication may be used for administrative purposes, booking, general enquiries, resource delivery, and service-related communication.
Email is not suitable for crisis support or urgent clinical communication. If you require urgent support, please contact emergency or crisis services in your location.
Reasonable efforts will be made to respond to enquiries, but response times are not guaranteed.
22. Professional Boundaries
Becoming On Point maintains professional boundaries in all client relationships.
Communication outside sessions is generally limited to administrative, booking, payment, resource, or service-related matters unless otherwise agreed.
Social media interaction, direct messaging, or informal contact should not be relied upon for therapeutic support, crisis care, or confidential communication.
23. Limitation of Liability
To the maximum extent permitted by law, Becoming On Point is not liable for any loss, damage, injury, expense, or claim arising from your use of this website, general educational content, third-party links, or services, except where liability cannot be excluded under Australian Consumer Law or other applicable law.
Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, remedy, or protection that cannot lawfully be excluded, restricted, or modified.
You are responsible for how you apply any information, strategies, resources, or practices discussed or provided, and for seeking appropriate professional, medical, legal, or emergency support where needed.
24. Indemnity
You agree to use this website and services lawfully and responsibly.
You agree not to misuse the website, interfere with its operation, copy protected content, provide false information, or use Becoming On Point materials in a way that infringes intellectual property, privacy, confidentiality, or other legal rights.
25. Changes to Services or Website
Becoming On Point may update, modify, suspend, or discontinue any part of the website, content, resources, pricing, booking process, or services at any time.
Where changes affect booked or ongoing services, reasonable efforts will be made to communicate relevant changes.
26. Changes to These Terms
These Terms may be updated from time to time.
The updated version will be posted on this website with a revised “Last updated” date.
Your continued use of the website or services after changes are posted indicates your acceptance of the updated Terms.
27. Governing Law
These Terms are governed by the laws of Queensland, Australia.
Any disputes relating to these Terms, this website, or the services provided by Becoming On Point will be dealt with in Queensland, Australia, unless otherwise required by applicable law.
28. Contact
For questions about these Terms, please contact:
Becoming On Point
Operated by On Point Specialist Services
ABN: 35 436 632 464
Email: gabrielle@onpointpsychotherapy.com
Location: Brisbane, Queensland, Australia