Privacy Policy
Becoming On Point
Operated by On Point Specialist Services
ABN: 35 436 632 464
Email: gabrielle@onpointpsychotherapy.com
Location: Brisbane, Queensland, Australia
Last updated: 28 May 2026
1. Purpose of This Privacy Policy
Becoming On Point respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how Becoming On Point collects, uses, stores, protects, and discloses personal information when you use this website, make an enquiry, book a session, complete an intake form, download a resource, subscribe to communications, or engage with counselling, psychotherapy, coaching, or related services.
Becoming On Point is operated by On Point Specialist Services, ABN 35 436 632 464.
This policy has been prepared with reference to the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
2. What Personal Information We Collect
The type of personal information collected depends on how you interact with Becoming On Point.
We may collect information such as:
your full name;
date of birth;
email address;
phone number;
location or time zone;
emergency contact details;
booking and appointment information;
payment or billing information;
intake form responses;
relevant health, mental health, wellbeing, trauma, substance use, medical, lifestyle, relationship, family, work, performance, or personal history information;
current concerns, goals, risks, symptoms, or support needs;
session notes and clinical or coaching records;
correspondence through email, forms, booking systems, or other communication platforms;
feedback, testimonials, or survey responses where voluntarily provided;
website usage information, analytics, cookies, and technical data such as IP address, browser type, device type, and pages visited.
Some of the information collected may be considered sensitive information or health information under Australian privacy law.
3. Health Information and Sensitive Information
Because Becoming On Point provides counselling, psychotherapy, coaching, and wellbeing-related services, some information collected may relate to your health, mental health, emotional wellbeing, personal history, or support needs.
Health information is treated with a higher level of care.
Becoming On Point will only collect sensitive or health information where it is reasonably necessary for the services provided, where you have provided consent, or where collection is otherwise permitted or required by law.
4. How Personal Information Is Collected
Personal information may be collected when you:
visit this website;
submit a contact form;
email or message Becoming On Point;
book a session;
complete an intake, consent, screening, or assessment form;
attend a counselling, psychotherapy, coaching, or consultation session;
purchase, download, or access a resource;
subscribe to an email list or newsletter;
engage with online content, social media, or digital platforms;
provide feedback, testimonials, or survey responses;
communicate with Becoming On Point for administrative, clinical, coaching, or professional purposes.
Where possible, information will be collected directly from you.
In some cases, and only where appropriate, information may be collected from another person or organisation, such as a referring practitioner, support person, allied health provider, or emergency contact. This will usually occur with your consent, unless otherwise required or permitted by law.
5. Why Personal Information Is Collected
Becoming On Point collects personal information for purposes including:
responding to enquiries;
assessing suitability for services;
booking and managing appointments;
providing counselling, psychotherapy, coaching, psychoeducation, resources, or related support;
understanding your needs, goals, circumstances, and risks;
maintaining appropriate records and session notes;
communicating with you about services;
processing payments, invoices, receipts, deposits, or bookings;
providing resources, updates, or email communications you have requested;
improving service quality and client experience;
managing risk, safety, ethical obligations, and professional responsibilities;
complying with legal, insurance, administrative, tax, and professional obligations;
responding to complaints, disputes, legal requests, or regulatory requirements;
conducting de-identified service evaluation, reflection, business planning, or practice development.
6. Legal Basis for Collecting and Using Information
Becoming On Point collects and uses personal information where:
you have provided consent;
the information is reasonably necessary to provide services;
the information is needed for administration, bookings, payments, records, communication, or service delivery;
it is required to meet legal, ethical, insurance, professional, or regulatory obligations;
it is necessary to reduce or prevent a serious risk to life, health, or safety;
it is otherwise permitted or required by law.
7. Anonymity and Pseudonymity
Where practical, you may interact with Becoming On Point anonymously or using a pseudonym, such as when browsing the website or making a general enquiry.
However, counselling, psychotherapy, coaching, telehealth, bookings, payments, intake, risk management, record keeping, and professional services usually require accurate identifying information.
If you choose not to provide certain information, Becoming On Point may be unable to provide services, assess suitability, manage risk, process bookings, or meet professional obligations.
8. Website Analytics, Cookies, and Digital Tools
This website may use cookies, analytics, pixels, forms, booking tools, email marketing tools, payment systems, or other digital services to help the website function, understand visitor behaviour, improve services, manage enquiries, and support communication.
These tools may collect information such as:
pages visited;
time spent on the website;
device and browser information;
approximate location;
referral source;
interactions with forms, links, buttons, or downloads.
You can usually adjust your browser settings to block or delete cookies. Some website functions may not work properly if cookies are disabled.
Third-party platforms may also collect and handle information according to their own privacy policies.
9. Email Marketing and Resources
If you choose to subscribe to a newsletter, download a resource, join a waitlist, complete a lead form, or request updates, your contact details may be used to send relevant emails, resources, service updates, offers, or educational content.
You can unsubscribe from marketing emails at any time by using the unsubscribe link where available or by contacting:
gabrielle@onpointpsychotherapy.com
Unsubscribing from marketing emails will not prevent Becoming On Point from contacting you about booked sessions, payments, intake, safety, or other service-related matters.
10. Disclosure of Personal Information
Becoming On Point does not sell your personal information.
Personal information may be disclosed only where necessary, appropriate, consented to, or required by law.
This may include disclosure to:
you, where you request access to your information;
professional supervisors or consultants, with identifying details limited where reasonably possible;
referring practitioners, health professionals, support workers, or collaborative care providers, where you have provided consent or where disclosure is otherwise permitted by law;
emergency contacts, crisis services, health providers, or authorities where there is a serious risk to life, health, or safety;
legal, insurance, regulatory, or professional bodies where required;
administrative, technology, booking, payment, email, website, or storage service providers who assist with business operations;
courts, tribunals, law enforcement, or government agencies where required or authorised by law.
11. Limits to Confidentiality
Counselling, psychotherapy, and related services are confidential, subject to legal, ethical, and professional limits.
Confidentiality may need to be limited or broken where:
there is a serious risk of harm to you or another person;
there are concerns about child safety, abuse, neglect, violence, exploitation, or serious harm;
disclosure is required or authorised by law;
records are subpoenaed or otherwise legally compelled;
consultation, supervision, legal advice, insurance advice, or professional guidance is required;
you provide consent for information to be shared.
Where possible and appropriate, Becoming On Point will discuss disclosure with you before information is shared. However, this may not always be possible in urgent, safety-related, or legally required circumstances.
12. Overseas Access, Telehealth, and Digital Storage
Becoming On Point may provide services online and may use secure digital tools for telehealth, booking, payment, communication, forms, record keeping, email, or file storage.
Some third-party platforms or service providers may store or process information on servers located in Australia or overseas.
Reasonable steps are taken to choose reputable service providers and protect personal information. However, digital communication and online platforms carry inherent privacy and security risks.
By using online services, forms, telehealth, email, or digital platforms, you acknowledge that information may be transmitted, stored, or processed electronically.
13. Storage and Security
Becoming On Point takes reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.
Security measures may include:
password protection;
secure devices;
reputable cloud storage or practice tools;
restricted access;
secure booking, payment, or form systems where available;
administrative and professional confidentiality practices;
reasonable steps to keep records accurate and protected.
No method of electronic transmission or storage can be guaranteed to be completely secure. If Becoming On Point becomes aware of a privacy breach likely to result in serious harm, appropriate steps will be taken in accordance with applicable legal obligations.
14. Record Keeping and Retention
Becoming On Point may keep client records, intake forms, consent documents, session notes, correspondence, payment records, and administrative records for legal, professional, ethical, insurance, tax, and continuity-of-care purposes.
Records are retained for as long as required or appropriate under applicable legal, professional, insurance, and administrative obligations.
When information is no longer required, reasonable steps will be taken to securely destroy, delete, or de-identify it, where lawful and appropriate.
15. Accessing Your Personal Information
You may request access to personal information held about you by contacting:
gabrielle@onpointpsychotherapy.com
Before providing access, Becoming On Point may need to verify your identity.
Access may be refused, limited, or provided in an appropriate form where permitted by law, such as where access would pose a serious risk to health or safety, unreasonably impact another person’s privacy, breach confidentiality, prejudice legal proceedings, or where another lawful exception applies.
16. Correcting Your Personal Information
You may request correction of personal information if you believe it is inaccurate, incomplete, out of date, irrelevant, or misleading.
Requests can be sent to:
gabrielle@onpointpsychotherapy.com
Reasonable steps will be taken to correct information where appropriate.
17. De-Identified and Aggregated Information
Becoming On Point may use de-identified or aggregated information for internal reflection, service evaluation, quality improvement, professional development, business planning, program development, educational insights, or research-informed practice.
Where information is de-identified, reasonable steps will be taken to ensure you are not identifiable.
No personally identifying information will be published, shared publicly, or used in promotional, educational, or research material without your separate written consent.
18. Research, Publications, and Case Material
Becoming On Point does not publish identifiable client information without separate written consent.
If client themes, examples, or case material are ever used for education, writing, training, research, or public content, they will either be:
fully de-identified and altered to protect privacy; or
used only with specific written consent.
Consent for research, testimonials, case material, media, or promotional use is separate from consent to receive services.
You may decline this consent without affecting your access to services.
19. Testimonials, Media, and Promotional Content
Becoming On Point will not use your name, image, video, voice, testimonial, story, or identifying information for marketing or promotional purposes without your separate, specific, written consent.
You may withdraw consent for future use by contacting:
gabrielle@onpointpsychotherapy.com
Withdrawal of consent will apply to future use where reasonably practicable. It may not always be possible to remove material that has already been published, shared, indexed, cached, or distributed by third-party platforms.
20. Third-Party Websites and Platforms
This website may include links to third-party websites, booking platforms, payment systems, video platforms, social media, email systems, or external resources.
Becoming On Point is not responsible for the privacy practices, security, content, or policies of third-party websites or platforms.
You are encouraged to review the privacy policies of any third-party services you use.
21. Complaints and Privacy Concerns
If you have concerns about how your personal information has been handled, please contact:
gabrielle@onpointpsychotherapy.com
Please include enough information for the concern to be understood and responded to.
Becoming On Point will take privacy concerns seriously and aim to respond within a reasonable timeframe.
If you are not satisfied with the response, you may contact the Office of the Australian Information Commissioner (OAIC).
22. Changes to This Privacy Policy
This Privacy Policy may be updated from time to time.
The latest version will be published on this website with the updated date.
Your continued use of this website or services after changes are published indicates that you have read and accepted the updated Privacy Policy.
23. Contact Details
For privacy questions, access requests, correction requests, complaints, or general privacy concerns, please contact:
Becoming On Point
Operated by On Point Specialist Services
ABN: 35 436 632 464
Email: gabrielle@onpointpsychotherapy.com
Location: Brisbane, Queensland, Australia